An influx of incoming calls is a major challenge, which almost every business experiences. Unable to attend these can pose serious losses to a business. For this reason, it is best to hire a business phone answering service.
A call answering service ensures a professional virtual receptionist attends to your customer calls. This way, all your business calls are attended to, resulting in increased customer satisfaction. However, this is not the only advantage of an answering service. One major benefit offered by this service is huge cost savings.
In this post, we explain how a virtual receptionist can save you money.
Save Your Overhead Expenses
The best part of hiring a virtual receptionist is that you pay as per a customized plan. It is different from paying a fixed monthly salary to an in-house receptionist. You can choose a customized payment plan or make payments based on your preferences.
Moreover, there are additional expenses linked to a full-time employee like employment insurance, EPF, and more. All such expenses are eliminated when you hire a virtual receptionist. This way you save a vast amount of overhead costs.
Save Your Training Cost
When you hire a new employee, you have to spend a certain time on his onboard training. It means paying the employee when he is not working. It may also include the cost of resources and equipment used for training the employee.
By hiring a virtual receptionist, you get rid of all these expenses. The virtual receptionists of a reputed company are already trained to offer the best level of services. It means they start delivering output as soon as you hire them.
Save Your Opportunity Cost
Whether you have a small business or a medium venture, missing a call can cost you to lose promising deals. Studies reveal that 85% of customers never come back to a business that fails to attend to their calls. Even, many of them turn to competitive companies in the quest for better customer support. Hence, missing a call may mean missing thousands of dollars.
The 24/7 answering service ensures your business is always available for your callers, even during weekends, after office hours, and during holidays.
Save Your Equipment Cost
A full-time receptionist requires a dedicated space, equipment, desk, etc. The lesser employees you have, the less you have to bear the administrative and equipment cost, including electricity bills, utility bills, rent, etc.
The service of a virtual receptionist is amazing for small businesses. You don’t have to provide administrative support to them and still avail of efficient handling of your calls. You don’t have to invest in their equipment and can operate in your existing space.
Save Your Hiring and Staffing Cost
The cost of hiring and staffing a receptionist is time-consuming. It involves a lot of paperwork, which you need to go through while hiring a new employee. The other expenses you need to entail while hiring a new employee are hiring expenses, providing with its stationary, and other elements.
Small business owners do not want to engage in such hectic details. Hiring a virtual receptionist is an easy process and does not involve these kinds of expenditures.
Hire Posh Virtual Receptionist and Save Your Money!
It’s never too late and you can start saving your business money right away by hiring an efficient virtual receptionist from Posh. Our virtual receptionist can work as a professional virtual secretary for your business. They are skilled and trained to offer specialized services for your unique business. Get in touch with us today!
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